Terms & Conditions – Masonry paint removal

The surface to requiring attention will be thoroughly stripped but with heavy paint or graffiti some traces may be left behind.

Most masonry materials are porous and when the top layer of paint is removed you may be left with a "ghost". This can not always be removed. It is not Immaculate Exterior's claim to be able to leave the surface as it was before contamination (i.e. when new).

When using chemicals, nearby surfaces where run-off or splashing has accrued may be discoloured or stained. Whilst care will be taken to minimise splashing, run-off and surface texture damage Immaculate Exteriors shall not be responsible for any redecoration, disturbance, staining or texture damage.

Any damage caused by moisture or chemicals entering the property, building or equipment is the customer's responsibility and not that of Immaculate Exteriors.

Responsibility for any reinstatement or redecoration as a result of the paint removal carried out by Immaculate Exteriors is the customer's, as is the identification of any electrical points, equipment and any other goods & fittings etc. The customer is responsible for their protection and repair if required.

The customer can ask to see a copy of chemical data sheets at anytime.

Care will be taken not to damage nearby plants. We will rinse contaminated plants but no guarantee is given that some plants will not react.

It is the customer's responsibility to inform properties next door or nearby, fellow workers and the public that the work is being carried out and to maintain safely any public rights of way during any work. It is the customer's responsibility to take adequate measures to safeguard other people, their property, vehicles etc.

The quotation is general. Chemicals and other consumables can vary, should any unforeseen costs arise Immaculate Exteriors reserves the right to amend the costs accordingly.

High winds, very heavy rain and frost can prevent work. Once the temperature falls below 50C or a frost is forecast for that night then work will be stopped.

Extra cost of any hire equipment due to any delay in the work caused by bad weather, or caused by the customer, must be covered by the customer.

A test area that is not highly visible, but which is representative of typical conditions can be done first. Visual observation and spot tests with various solvents can be used to help identify the best method of paint removal.

Sample areas that represent the desired result are to be approved by the client before the whole area is cleaned and the accepted sample area preserved for reference until the end of the job. This existence of a sample for comparison and an agreement can avoid unpleasant surprises and misunderstandings.

The test areas will be done for a quoted price based on; time, travelling and materials used.

Once a test area is approved care will be taken to achieve the same standard as the test area, but one must keep in mind that substrate finish and quality can vary. Areas may be found that have hidden problems such as more layers of paint under what is initially visible.

If at anytime it is found that the desired result that was approved, (i.e. the test area) cannot be matched, then the client and Immaculate Exteriors must decide whether to continue or to stop work. If it is decided to stop work the client will pay for the area of cleaning done to date, (proportion of total area of quotation.) If however a different method can be established and approved work may continue, an adjustment to the quote may be necessary.

A deposit of between 10% & 50% may be required before work can start.
Full payment is due once work is completed.